LIFETIME WARRANTY


Thank you for purchasing a Mizu container: it’s a great choice for your health and the environment. Mizu backs all of our stainless steel containers with a Lifetime Warranty against manufacturer’s defects. Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty. Please note that the paint and graphics on your stainless steel container can be chipped and scratched from normal abrasion, impacts, or repeated runs through the dishwasher, and this is not a defect. Putting your Mizu in the dishwasher will void the Lifetime Warranty. Our one-year warranty for the paint and graphics covers only peeling and flaking due to manufacturer’s defects. The Mizu glass products do not come with a Lifetime Warranty and instead have a one-year warranty against manufacturer’s defects. Mizu uses borosilicate glass, which is more durable than regular glass, and all our glass products are dishwasher and microwave safe. But remember, it is still glass and will break if dropped or mishandled. Breakage from dropping or mishandling Mizu’s glass products will not be covered under warranty. We are proud of our product quality and stand behind what we make, but we will not replace products that show signs of excessive abuse or misuse. See “WARNINGS” below for more information on uses that will void the warranty.


INSTRUCTIONS FOR USE:

For best results, FILL with preferred beverage, go have FUN, DRINK & REPEAT until fully stoked (or tired.) Please note whether your container is qualified for hot and cold liquids, or just cold liquids. In general, all single walled stainless steel products ARE NOT TO BE USED WITH HOT LIQUIDS. Using these products with hot liquids can cause burns. Mizu’s double wall and/or vacuum sealed products are OK for use with hot liquids. Mizu glass is also OK for use with hot liquids, but only with the provided silicone sleeve. Note that the silicone sleeve only provides minimal temperature protection and the Mizu glass, even with the sleeve on, should not be touched for several minutes if boiling water has been poured inside. Please let the glass and silicone cool and carefully test it before picking up and drinking.


CARE INSTRUCTIONS: 

Mizu recommends washing all containers with warm soapy water and a bottle brush for best results. Please be aware some very hot and high water pressure dishwashers can eventually break down and remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.


WARNINGS:

• Do not freeze your Mizu containers

• Use caution when filling with hot liquids

• Do not put your Mizu stainless steel containers in the microwave

• Warranty does not cover normal wear and tear or breakage from abuse or misuse

• Warranty applies to products purchased from authorized Mizu dealers or our web store 


RETURNS & EXCHANGES


You are entitled to cancel your order up to 14 days after receipt without notice. You will have a further 14 days to return your product, and you will be credited with the full order amount including shipping costs. Only the cost of your return shipment from your address to our webshop is at your own expense. These costs are normally between 5,00€ and 10,00€ per packet. Consult your carrier's website for exact rates. If you use your right of withdrawal, the product will be delivered with all accessories and - if reasonably possible - returned to the entrepreneur in the original condition and packaging. To use this right, you can contact us at info@mizulife.eu. We will then refund the due amount within 14 days after your return announcement, provided that the product has already been received in good order.If you purchased your product from a retail store or a website other than mizulife.eu, please go directly to the original place of purchase. 


IF YOU RECEIVED THE WRONG PRODUCT

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at info@mizulife.eu. To expedite a resolution, please indicate your web order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.


RETURNS & EXCHANGES PROCEDURE

To process a return or exchange, please email us at info@mizulife.eu. If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.All warranty claims must be submitted to info@mizulife.eu and include a photo of the defective product and the original retail receipt. The Lifetime Warranty is valid only to the original purchaser.


You can also contact us at Mizu Europe B.V., Herenweg 11, 2465 AA, Rijnsaterwoude / The Netherlands, tel: +31 (0)172 551500 or Email: info@mizulife.eu